Question 1

Do I need an appointment?

Accepted Answer

Appointments are recommended to ensure availability, and some services require advanced scheduling. If you don't see a time that works for you online, please call us to check availability.

Question 2

Do you accept walk-ins or offer same-day appointments?

Accepted Answer

Walk-ins and same-day appointments may be available depending on the service and availability. We recommend calling ahead to confirm availability before arriving without an appointment.

Question 3

Is identification required?

Accepted Answer

Yes. A valid, unexpired government-issued photo ID is required for all services. No exceptions. Additional information or documentation may be required depending on the service.

Question 4

What is your cancellation and rescheduling policy?

Accepted Answer

Deposits are non-refundable. With the required advance notice, your deposit may be transferred one time to another eligible appointment. Most services require at least 24 hours' notice, while DNA testing requires at least 48 hours' notice.

Question 5

What happens if I miss my appointment?

Accepted Answer

We understand that unexpected situations happen. Please contact us as soon as possible if you miss an appointment. Rebooking requirements will be determined based on the circumstances. Repeated no-shows or excessive cancellations may result in additional booking requirements.

Question 6

Do you offer after-hours services?

Accepted Answer

Yes. After-hours services are available, subject to availability and applicable fees. Please contact us directly for assistance.

Question 7

What do I need for a drug or alcohol test?

Accepted Answer

Please bring a valid, unexpired government-issued photo ID and the applicable Chain of Custody Form (CCF).

Question 8

What do I need for Live Scan fingerprinting?

Accepted Answer

Please bring a valid, unexpired government-issued photo ID and your ORI number and/or Live Scan Request Form provided by the requesting agency, employer, or organization.

Question 9

How much does Live Scan fingerprinting cost?

Accepted Answer

Live Scan pricing varies based on the ORI number and screening requirements. Please contact us with your ORI number if you would like your total price before your appointment.

Question 10

What is the difference between Live Scan and a background check?

Accepted Answer

Live Scan is an electronic fingerprint-based screening, while our background screening services are name-based searches. Requirements vary by employer, agency, licensing requirement, or purpose, so please confirm which type of screening has been requested before booking.

Question 11

What is the difference between legal and non-legal DNA testing?

Accepted Answer

Legal DNA testing follows required chain-of-custody procedures for qualifying legal and official purposes. Non-legal DNA testing is generally intended for personal knowledge.

Question 12

Do you offer other types of DNA testing?

Accepted Answer

Yes. We offer additional relationship and specialized DNA testing services. If you don't see the DNA service you need available for online booking, please contact us for assistance.

Question 13

How long does it take to receive my results?

Accepted Answer

Turnaround times vary depending on the service. Some services involve third-party laboratories, agencies, or screening providers. We will provide an estimated turnaround time when available; however, processing times are not guaranteed.

Question 14

Can I schedule more than one service during the same visit?

Accepted Answer

In many cases, yes. If you need multiple services during the same visit, please contact us so we can coordinate the appropriate services and appointment time.

Question 15

Do you work with employers and provide mobile or onsite services?

Accepted Answer

Yes. 5 Star Workforce works with employers and organizations needing workforce testing, background screening, fingerprinting, training, and related services. Employer accounts, customized service packages, and mobile/onsite services are available for qualifying business needs. Priority scheduling, same-day, and after-hours services may also be available to employer clients, subject to availability and applicable fees.

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